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Privacy Policy

Last Updated: 23/01/2026

1. Introduction

This Privacy Policy explains how MATIXO PTY LTD ABN 45 658 763 734 . (“we”, “us”, “our”) collects, uses, discloses, and protects personal information through our software-as-a-service platform (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when using our Service, including:

  • Account registration details (name, email address, company name, DOB and phone number)

  • Billing and payment information

  • Communications with our support team

2.2 Contact Information Captured Through Our Service

Our Service enables you to capture contact information from your users (“Captured Data”). You are solely responsible for:

  • Obtaining appropriate consent from individuals whose information you capture

  • Ensuring compliance with all applicable privacy laws

  • The accuracy, quality, and legality of Captured Data

We act as a data processor only. You remain the data controller of all Captured Data and are responsible for its lawful collection and use.

2.3 Technical Information

We automatically collect:

  • Device and browser information

  • IP addresses and location data

  • Usage data and analytics

  • Cookies and similar tracking technologies

3. How We Use Information

3.1 Our Account Information

We use your account information to:

  • Provide, maintain, and improve our Service

  • Process transactions and send related information

  • Respond to your requests and provide customer support

  • Send administrative and marketing communications

  • Monitor and analyse usage patterns

  • Detect and prevent fraud or security issues

3.2 Captured Data

We process Captured Data solely on your instructions to:

  • Store and organise the information within our Service

  • Enable you to access, export, and manage the data

  • Provide technical support when requested

We do not use Captured Data for our own purposes, marketing, or share it with third parties except as necessary to provide the Service or as required by law.

4. Data Storage and Security

4.1 Storage Location

Data is stored on secure servers located in Sydney, Australia. We use VentraIP (and Cloudflare for edge delivery) as our hosting and infrastructure providers.

4.2 Security Measures

We implement reasonable technical and organisational measures to protect personal information, including:

  • Encryption of data in transit and at rest

  • Regular security assessments

  • Access controls and authentication requirements

  • Employee confidentiality obligations

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

5.1 Account Information

We retain your account information for as long as your account is active or as needed to provide the Service.

5.2 Captured Data

You control the retention of Captured Data. We will retain this data until you delete it or terminate your account. Upon account termination, Captured Data will be deleted within [30/60/90] days unless we are required to retain it by law.

6. Your Responsibilities as Data Controller

When using our Service to capture contact information, you agree to:

  • Obtain Valid Consent: Ensure you have lawful basis and appropriate consent from individuals before capturing their information

  • Provide Privacy Notices: Display your own privacy policy explaining how you collect and use contact information

  • Comply with Privacy Laws: Adhere to all applicable privacy legislation including the Privacy Act 1988 (Cth), Australian Privacy Principles, and any international laws that apply to your operations

  • Handle Data Requests: Respond to access, correction, and deletion requests from individuals whose data you’ve captured

  • Maintain Security: Implement appropriate security measures for accessing and using Captured Data

  • Indemnify Us: You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your collection, use, or handling of Captured Data

7. Data Sharing and Disclosure

7.1 Service Providers

We may share information with trusted third-party service providers who assist in operating our Service, including:

  • Cloud hosting providers

  • Payment processors

  • Analytics services

  • Customer support tools

These providers are contractually obligated to protect information and use it only for specified purposes.

7.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Prevent fraud or security issues

  • Enforce our Terms of Service

7.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

8. International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia. By using our Service, you consent to such transfers. We will take reasonable steps to ensure your information receives adequate protection.

9. Your Rights

9.1 Access and Correction

You may access and update your account information at any time through your account settings.

9.2 Data Portability

You can export Captured Data in [CSV/JSON/OTHER FORMAT] format at any time.

9.3 Deletion

You may request deletion of your account and associated data by contacting us at hello@addjuice.io. Note that we may retain certain information as required by law or for legitimate business purposes.

9.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences

  • Analyse Service usage and performance

  • Deliver relevant content and advertisements

You can control cookies through your browser settings, though this may affect Service functionality.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We provide the Service “as is” without warranties regarding data security or privacy

  • We are not liable for unauthorised access, data breaches, or loss of data resulting from circumstances beyond our reasonable control

  • We are not responsible for your compliance with privacy laws or your handling of Captured Data

  • Our total liability for any privacy-related claims shall not exceed the amount you paid us in the 12 months preceding the claim

Nothing in this Privacy Policy excludes, restricts, or modifies any guarantee, warranty, term, or condition, right, or remedy implied or imposed by any legislation which cannot lawfully be excluded or limited.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending an email to your registered address

  • Displaying a prominent notice within the Service

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. Australian Privacy Principles Compliance

We are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This includes:

  • Collecting information fairly and lawfully

  • Using information only for disclosed purposes

  • Maintaining data quality and security

  • Providing access to and correction of personal information

  • Handling complaints appropriately

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

hello@addjuice.io

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.